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What your name means in Urban Dictionary. Windows Windows. Most Popular. New Releases. Desktop Enhancements. Networking Software. Checked for new updates but none available last week. Decided to delete one of the thermostats from app and add it again.
Big mistake. I cannot get through the install process. App gets to point to select network name and then nothing.
I have tried deleting the app, backup data, reset thermostat to factory settings, nothing seems to help get the app to add the device. Saw new version yesterday and downloaded it but same issue. Not supposed to be this difficult to work with an app. It is now Friday December 4, pm central standard time and have been on hold on phone with customer support for 1 hour and 55 minutes with no indication when they will get to me or if there is even anyone at the office.
Not the kind of product behavior and customer support I expected. Hi there, we always hope that customers are satisfied with our products and service so it's disappointing that this wasn't the case for you. We would be grateful for an opportunity to help you sort this out. You can also reach us through Twitter or Facebook under Honeywell Home. They have updated this app recently, maybe the 2nd to the last update basically messed this app up.
Like what the others are experiencing, the scheduling function has been a nightmare since. I used to be able to change it and it will follow the schedule properly or even if I leave the schedule alone. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up.
Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Do not need the bells and whistles, just app the works because it used to. Please fix the bugs soon, its a great app when it actually works. Hi Dalex! We appreciate you taking the time to rate our Honeywell Homes app.
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